Our clinics are Ottawa's only veterinary hospitals devoted exclusively to cats!
We Offer Virtual Heath Consultations for our Clients!
We are pleased to offer you a virtual health consultation for your cat. You can have a one-on-one consult with your veterinarian from the comfort of your own home. It’s easy- all you need is your computer, phone or tablet- and your cat! We offer a range of virtual consultation services to meet your specific needs.
About Bytown Cat Hospital
Our team of veterinary professionals has dedicated their careers to learning how to speak cat. We offer a wide selection of preventative care, diagnostic, and surgical services that help us keep your cat healthy. Most importantly, we offer years of experience in feline enrichment and cat-only-medicine that benefits your unique kitty. We are locally owned and our team includes Ottawa's only board-certified feline specialist, Dr. Susan Little. In fact, she's one of only six feline specialists in Canada! If your cat needs help, we are here for you. So meow at us! We speak cat, after all!
Book a Virtual Health Consultation
Book a one-one-session via video or phone with a Veterinary Professional to handle your needs -Service unavailable for vaccine appointments-
If you're unsure if a Virtual Health Consultation is appropriate for your cat, please contact our team by email: bch@cathospitals.net or phone: 613-741-2460
Frequently Asked Questions about Virtual Health Consultations
What you need to know about your cat's virtual care
What type of health problems are appropriate for a Virtual Health Consultation?
Here are some situations where a phone or video consultation with your veterinarian is possible: Skin problems, concerns about feeding your cat, behaviour questions or concerns, monitoring of a long-term health problem as long as your cat appears to be doing well, problems with litter box usage, mild acute illness such as sneezing, discharge from the eyes or nose, or diarrhea as long as your cat is still eating. Following your consultation, you may be asked to bring your cat to the clinic for additional care or to pick up treatments recommended by the veterinarian.
Can anyone request a Virtual Health Consultation?
Normally, veterinarians can only offer Virtual Consultations in very specific circumstances to ensure pets get the right level of care. However, during the COVID-19 pandemic, some restrictions have been relaxed and we are able to help more cats virtually.
When is a Virtual Health Consultation not appropriate for my cat?
A Virtual Consultation is not appropriate in some circumstances. When urgent care is needed such as for injuries, difficulty breathing, difficulty urinating, bleeding, or severe vomiting or diarrhea, an in-person appointment would be more beneficial. Vaccination appointments can not be done as a Virtual Health Consultation.
How Our Platform Works
It's extremely easy to use. Follow the simple steps below!
Sign-Up
Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!
Schedule Appointment
Once in the application, select your preferred communication method (video or phone) and select an available time slot.
Communicate with your Veterinarian
Our unique communication system provides a high-quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have a camera, our experts will call you on the phone!
We are accepting new client applications! Visit our website to submit an online application: cathospitals.net
Our Team of Veterinarians
Meet the veterinarians available for Virtual Health Consultations
Dr. Susan Little
Veterinarian and part owner Bytown Cat HospitalDr. Little is one of only six board-certified feline specialists in Canada and is the author and editor of two textbooks on feline medicine. She spends a lot of time traveling around the world lecturing to veterinarians - 10-20 countries each year. Despite all the travel, her favourite country is Canada, especially Nova Scotia where she was born.
Hey cool cats! Like our page on Facebook for clinic updates and adorable kitties! Facebook.com/BytownCatHospital
Happy cats shop our online store!
Free shipping for orders over $125, register now!
Cats everywhere are meowing about our online store! Our store offers so much more than cat food- we have toys, treats, fountains, harnesses, litter and litter supplies, scratching posts, and of course, catnip! All items are delivered right to your door!
Check out our online store: https://myvetstore.ca/bytowncathospital
We offer easy online ordering!
Order your cat's products online and pick-up in clinic!
Submit a medication refill request for your cat
Medication refill requests are submitted using an online form: https://form.jotform.com/213226148757055
Submit a cat food order for in-clinic pick-up
Cat food orders for in-clinic pick-up are submitted using an online form: https://form.jotform.com/212996304137256
Important note
Orders are summited online because it eliminates multiple phone calls or emails to ask important questions and puts your cat in a priority queue to have your refill processed. Requests can take up to 3 business days to process. Special orders can take longer. If items go on backorder we will let you know. We will contact you when your order is ready for pick-up.
Visit our Cat Hospitals Library
Frequently updated with valuable information about cat ownership and feline health, carefully curated by our team of veterinarians! Visit our Cat Hospitals Library: https://cathospitals.net/library
Have an emergency when we're not open?
Visit our website https://cathospitals.net/emergency-triage to view a list of veterinary emergency hospitals and learn about after-hours RVT triage. Please contact the facility before you arrive to inquire about its services, availability, and COVID-19 precautions.